Quality Management

MAST Moving Systems, Inc. is a top quality, full service agency for Mayflower Transit. What makes Mayflower's service stand out in the industry is the commitment of the Mayflower team. Van operators, agents, and headquarter employees recognize that the only "product" is service and that our product's acceptance depends solely upon the quality each member invests into it.

The quality of the service we provide is ensured through frequent performance evaluations, careful attention to employee training and development, and agency rewards and recognition. The most important aspect of our performance evaluation process is our "Customer Service Survey."

From the initial consultation with a sales representative to interactions with the packing crew and van operator, this survey allows the customer to rate the entire moving experience. The completed survey is then submitted to both headquarters and our agency for evaluation. This type of feedback allows us to identify the strong points of our performance and to recognize our exceptional employees. It can also alert us to areas where we can make improvements in order to offer future customers the best service possible.

The quality of our service depends completely on the abilities of our employees. For that reason, staff training and development is a major priority of both MAST Moving Systems, Inc. and Mayflower Transit. Mayflower runs a "Quality Labor Certification Program", which appoints a Quality Labor Trainer at Each Agency. This person is responsible for training new employees through classroom instruction and "on the job" observation. In addition, ongoing training sessions are held to brief employees on proper procedures and to see to any new issues involving the moving industry. Finally, labor training of all of our drivers must meet Mayflower driver qualification standards. Mayflower holds many seminars that target current topics in all areas of the moving industry. As part of its commitment to staff improvement, MAST Moving Systems, Inc. encourages its employees to attend these valuable workshops.